Current as of: 26th April 2026
Prefer a PDF?
Download the full Privacy Policy as a PDF document.
Lakes Audiology is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our services, website, or interact with us.
Lakes Audiology complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/
When you register as a client of this practice, you provide consent for the Audiologists and practice staff to access and use your personal information to facilitate the delivery of audiological healthcare. Access to your personal information is restricted to practice team members who require it for your care.
It is important to us that as our client, you understand why we collect and use your personal information.
By acknowledging this Privacy Policy you consent to us collecting, holding, using, retaining and disclosing your personal information in the manners described below.
The practice collects, uses, stores, and shares your personal information primarily to manage your health safely and effectively. This includes providing healthcare services, managing your medical records, and ensuring accurate billing and payments. Additionally, we may utilise your information for internal quality and safety improvement processes such as practice audits, accreditation purposes, and staff training to maintain high-quality service standards.
Lakes Audiology will only collect information we need to complete the audiological services we provide and manage our relationship with you and/or the child with whom you are listed as the guardian. The information we will collect about you may include:
You can deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
The practice may collect your personal information in several different ways:
We use the personal information that we collect for the following purposes:
CCTV footage is used to cover the common areas of our premises for security and safety purposes. We securely store this footage in compliance with the Privacy Act 1988. CCTV devices are not used in or have access to any private areas, such as bathrooms. Signage related to the use of CCTV cameras is displayed in the clinic. Any recorded personal information is secure and will be destroyed or de-identified when it is no longer needed.
We sometimes share your personal information:
Only people who need to access your personal information will be able to do so. Other than providing medical services or as otherwise described in this policy, the practice will not share personal information with any third party without your consent.
We do not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
The practice will not use your personal information for marketing any goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying the practice in writing.
Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device that help us to remember your preferences. You can manage your preferences through your browser settings.
Document automation is where systems use existing data to generate electronic documents relating to your audiological healthcare. We may use document automation technologies to create documents (such as audiological reports), which are sent to your authorised healthcare providers with your consent. These documents contain only your relevant medical information. These document automation technologies are used through secure medical software. All users of the medical software have their own unique user credentials and password and can only access information that is relevant to their role in the practice team.
Lakes Audiology will take reasonable steps to protect your personal information from misuse, disclosure and unauthorized access. We use technology and company processes to control and monitor access, including encryption, secure servers and physical security to protect your privacy. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
We may create links to third-party sites from our website, social media or emails. We are not responsible for the content or privacy policies employed by those websites. We encourage you to check the privacy policies of any websites you visit.
You have the right to:
You may exercise any of these rights using the contact information provided at the end of this policy.
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have. We will then attempt to resolve it in accordance with our resolution procedure.
To lodge a privacy-related complaint please contact us using the contact information provided at the end of this policy. Please address any written or email correspondence to the manager (e.g. Attention Manager, 23 Myer Street, Lakes Entrance VIC 3909)
Our privacy policy is regularly reviewed to ensure compliance with current obligations. Please check the policy periodically for updates.
If any changes are made:
If you have any questions or would like to contact us regarding our privacy policy, feel free to do so with the following contact details.
