Frequently Asked
Questions

• Personalised care to improve your communication, your interpersonal connections, and your quality of life.
• Independent advice
• Evidence-based practices performed at every appointment
• Latest technology available from leading brands in the industry
• Device trials available
• Convenient location and accessible clinic in the heart of Lakes Entrance
• No hidden costs

• We will discuss your individual needs and why you were prompted to book your appointment with Lakes Audiology.
• We will then complete a comprehensive hearing assessment.
• Your clinician will provide personalised recommendations to suit your needs. This may include further investigation of hearing loss or pathology, hearing aids and/or assistive listening devices.
• A clinical report can be sent to your doctor or other medical professional if you would like to share your results.

• You're welcome to bring a support person, any past hearing tests, your hearing aids or any information that you feel may be relevant.
• If you're on a pension concession card, please bring it with you.
• If you have a referral from your doctor or an ENT Specialist, please bring it with you.

• You do not need a referral - however, you may be able to access a Medicare rebate if you have a GP/ENT referral.

• We offer services to those eligible for Medicare (with a referral from your doctor), and privately funded clients.
• Feel free to contact us to discuss your individual circumstances prior to booking your appointment with us.

• 1 in 6 people in Australia experience some degree of hearing loss.
• Untreated hearing loss is associated with social isolation, communication difficulties, interpersonal conflicts and an increased risk of cognitive decline.

A hearing test is recommended for everyone experiencing any of the following:

• You are over 50 years of age
• You have a history of noise exposure
• Are you feeling left out of conversations?
• Are your family/friends commenting on your hearing?
• Saying "pardon" or "what" more regularly
• TV volume going up
• Feeling like everyone is mumbling
• Not hearing the indicator in your car
• Hearing ringing in your ears / tinnitus
  

  *Although experiencing tinnitus is not always a sign of hearing loss.

• Wearing hearing protection when exposed to loud noises (ear plugs and ear muffs)
• Taking breaks from loud noises and from your headphones
• Regular hearing assessments (annually)
• Early intervention if a hearing loss is detected

• Yes, Lakes Audiology is happy to provide services to DVA Gold card holders and DVA White card holders (with hearing loss or tinnitus as an accepted condition).
• Please bring your DVA Gold or White Card to the appointment and let our staff know you have a DVA card.
• If you have any further questions about your entitlements or eligibility, please contact us directly to discuss further.

• At this stage, Lakes Audiology does not provide NDIS covered services.

• At this stage, Lakes Audiology does not provide services under WorkCover or Workers Compensation.